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The training manager as change agent

By Deborah Wainwright (December 2008 Issue)
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When, at the beginning of 2006, I was asked to help develop and support the introduction of a
new BTEC-accredited training programme, I was very excited, particularly since it would be the first of its kind in the industry.

Like many businesses, my organisation was dealing with market and legislative changes that had an impact on our business practices and we responded by ensuring our training methods were robust and appropriate.

However, I was unprepared for some of the challenges I ultimately faced and hadn’t anticipated some of the resistance I encountered.

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