Strenghthening your service leadership
By Bob Lillis and Steve Macaulay (December 2008 Issue)
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Ensuring that the provision of great service is consistently on the organisation’s strategic agenda is a tough task, even in normal economic times.
However, faced with a downturn, budgets are being frozen or cut. This is likely to have an impact on many internal and external service support providers, such as customer service executives and L&D managers. So, if you have responsibility for improving relationships with your customers, how do you avoid the frustration and disappointment of slipping down your organisation’s list of priorities?
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- Letters
- Guest Editorial
- Online Opinion
- Peter Honey
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- Across the pond
- Bird's eye view
- Ask Izzy
- Eu watch
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- News feature: Must do better
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- News feature: Call for strong leaders
- Question time
- "Treating employees as professionals, not worker bees"
- Talent management
- Why does nobody understand me?
- Strenghthening your service leadership
- From little acorns
- The training manager as change agent
- Tools of the trade
- Depression at work
- Reviews
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- Hints and tips
- Final word The Gangsta Motivator