"Treating employees as professionals, not worker bees"
By Rachael McGahern (December 2008 Issue)
0 Comments 
Article Rating: 
Email to a friend | Print Version
Call centre staff often bear the brunt of a disgruntled public, are under constant pressure to meet
high call targets and work in an environment within which high turnover is the norm. Barclaycard set out to change this within its business to business call centre, by introducing a training initiative dedicated to promoting employees’ wellbeing and continuous development.
Three years ago it began to look at ways to ensure it retained staff and customers, stayed ahead of
the competition and improved the quality of its customers’ experience.
We have only displayed above the opening paragraph of this article. If you are a TJ subscriber, login now so you can download a PDF of this article in full, free of charge. For non-subscribers the PDF can be purchased for £9.00 see the "Buy Now" Option above.
Readers Comment
Be the first to comment on this news story
Buy Now
You can download this article free by subscribing and logging in as a Full TJ member
Price: £9.00
Articles from this Issue
- Guest Editorial
- Letters
- Guest Editorial
- Online Opinion
- Peter Honey
- Martyn Sloman
- Across the pond
- Bird's eye view
- Ask Izzy
- Eu watch
- Tech trends
- News feature: Must do better
- News feature: Learning to make the most of mental capital
- News feature: Slash training at your peril warns coalition
- News feature: Call for strong leaders
- Question time
- "Treating employees as professionals, not worker bees"
- Talent management
- Why does nobody understand me?
- Strenghthening your service leadership
- From little acorns
- The training manager as change agent
- Tools of the trade
- Depression at work
- Reviews
- Supermodels
- Netcheck
- Hints and tips
- Final word The Gangsta Motivator